Can you size my ring while I wait, or does it have to go away?
For a routine half-size adjustment on a plain band or a simple eternity ring we can often size while you wait, depending on the day and the bench schedule. For a more involved sizing (a shank replacement, a tension-set stone, a wedder with engraving to recut), we take it onto the bench and turn it round inside the week. Every jewellery repair carries a 12-month guarantee.
Are you an OMEGA Approved Service Centre? What does that cover?
Yes. We carry OMEGA Approved Service Centre designation. Routine work (battery on a quartz, bracelet pin-sizing, strap change, gasket and crown swaps, regulation, crystal replacement on Seamaster and Speedmaster) is done in-house. A full mechanical service on a modern coaxial movement is sent on the documented OMEGA service path to the Swiss workshop and returned with the OMEGA service warranty. We also handle Seiko, Citizen, Tissot, Festina, Rotary, Bering and Ted Baker watches over the counter.
What does a written insurance valuation cost?
For pieces valued up to £2,500 the fee is £25. For pieces over £2,500 it is 1% of the total valued figure. Probate work is £10 per item with a £25 minimum document fee. We charge a fixed fee rather than a percentage commission so the valuation has no incentive to inflate, and we are NAG-registered (National Association of Jewellers).
Are you really 140 years old? Same shop, same address?
Same address. The original business opened in 1885 as F. Stansfield Watchmaker, Goldsmith and Opticians at 11 Bradford Road, with Frank and Bertha Stansfield at the bench and Samuel Crane as a silent partner. Robert bought it from Bertha in 1946. Alan and Anne Fairbotham took it on in 1982. Mark Hepworth, their son-in-law, has been the owner since 2008. The shop is now the longest-standing independent retailer in Cleckheaton town centre, second only to Burnhills which opened in 1855.
Why are you closed on Wednesdays?
The bench needs a clear day. Three jewellers on the workshop schedule, plus the OMEGA service queue and the valuation desk, means Wednesday is set aside for case-work rather than retail. We open Monday and Tuesday 9:30 to 16:30, Thursday and Friday 9:30 to 17:00, and Saturday 9:30 to 13:30. Last entry is ten minutes before close for security.
Can I sell a piece through you on commission instead of selling it outright?
Yes, and it is our most popular method. Your piece sits in our cabinet at the agreed price. When it sells, we keep a small pre-agreed written commission and you keep the majority of the proceeds. Settlement is 14 days in-store, 35 days online, 56 days for a Clearpay purchase. The piece is insured on our premises throughout and we cover the credit-card costs, the insurance and the clean and polish before display.